Help and Support Channels
A one hour Inquiry Solution Warranty
Each ticket you send to the tech assist Dept will be handled in up to one hour. The general requests will be resolved instantly. Nevertheless, if the assistance request you have submitted requires the assistance of a capable administrator, we’ll address the ticket to him and will inform you about the postponement.
Qualified Customer Assistance Service
We will be working for you 24 hours a day to offer assistance and technical support and also to aid you with any problem that you may stumble upon while working with your virtual server. We’ll assist you with all pre–installed packages, like your OS, server management panel (depending on the VPS type) and the Web Site Control Panel designed entirely by our developers.
An Educational Help Section
Each part of the Web Site Control Panel that is provided as a gift with your VPS offers you an inbuilt articles base. You’ll see a variety of illustrative how–to articles and a selection of step–by–step video courses that show all the essential web site supervision jobs. You can start using them by pressing the Help or Video keys in the top right corner of each Control Panel section.