If your web hosting supplier provides live chat support, you will be able to talk to a representative live and learn helpful info or get an issue resolved in a very timely manner. The advantage of using chat instead of calling to consult with a live person is that you'll need just a computer with web access, so that you won't pay any fees if you're in another country or state. In addition, it is easier to copy and paste info for instance domains, usernames or error messages in other words details which are sometimes hard to provide to the other side over the phone. The live chat is also a quicker way to contact your website hosting supplier's support team as compared to using a ticketing system. What's more, in the event that some issue needs some more time to be dealt with, you're able to do something different while you wait for guidance on the live chat, so that you will not waste time - something that is impossible in case you're on the phone.
Live Chat Support in Web Hosting
Along with the phone and ticket support, we provide live chat support too. You are able to contact us every day, including holidays and weekends, and we can give you more information about the web hosting that we offer in case you are not a customer yet, or about general and billing questions if you already have a user profile. Though for entirely tech issues you will have to open a trouble ticket to our technical support team, because such issues need extra time to be resolved, you can still get in touch with us through our live chat for some technical info. To give you an example, we are able to help you set up an e-mail address in your email client or troubleshoot various issues, saving you considerable amount of time. Even if our phone lines are already off for the day, you can talk to a live person.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as part of our services, so that any time you have any questions regarding our semi-dedicated servers, you can get in touch with our customer support team anytime no matter if you have already obtained an account or not. In general, the chat service is for billing, pre-sales and basic questions and issues, still we can help you with quite a lot of tech questions as well. We can help you choose the best plan for your sites in case you don't have an account yet, we can respond to any kind of billing questions or issues you may have or we can assist you with installing your new e-mail address on your PC or smartphone - all the abovementioned will be done in a timely manner because our live chat service is available all the time, every day. Any time you want help, you'll be able to talk with a representative and save a long time.