A ticketing system is the most widely used medium of communication that web hosting providers offer to their customers. It is most often part of the billing account and is the most effective way to deal with an issue that takes some time to examine or that has to be forwarded to an administrator. In this way, all responses supplied by either party will be stored in one and the same location in case somebody else wants to work on the given issue and the information already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which means that you will need to log in and out of no less than two accounts in order to carry out a certain task or to touch base with the company’s client support staff. If you would like to manage several domains and each one is hosted in its very own account, you will need to use an even larger number of accounts at the same time. In addition, it can take a considerable length of time for the hosting provider to respond to your ticket requests.
Integrated Ticketing System in Web Hosting
With a web hosting from our company, you will never need to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket whilst you are browsing through your website files or editing various account settings. The ticketing system is being closely monitored 24/7/365 by our customer service technicians and the ticket response time is maximum sixty minutes, but it rarely takes more than 20 minutes to get help. In stark contrast with other web hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you like and request info with regard to any billing or technical problem. In addition, you can read a number of educational articles, which will help you deal with the most commonly confronted issues yourself.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we use is built into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, so you will not require a separate support platform to contact our technical support team – you can do this on the spot if you run into a difficulty. Submitting a new ticket takes a couple of clicks and tracking down an older one is just as simple. Using our smart search option, you can swiftly track down any ticket that you have already opened. You can send a ticket at any particular point in time as our client service team representatives are at your disposal 24 hours a day, 7 days a week, 365 days a year and respond in no more than an hour, even though it rarely takes that much to receive help. With the Hepsia Control Panel, you will have everything in one location and you can forget about having to sign in and out of 2 or more platforms to resolve a simple problem.